Accessibility statement for Tell Us Once

This service is part of the wider GOV.UK website. There's a separate accessibility statement for the main GOV.UK website.

This statement only applies to the Tell Us Once service, available at https://tell-us-someone-died.dwp.gov.uk.

Using this service

This service is run by the Department for Work and Pensions (DWP). We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Some content on certain pages is only displayed when the user selects an answer to another question. We call these conditional reveals.

When some validation errors are triggered, it is not always clear which field has caused the error. This happens with fields that are part of a conditional reveal. You may have to check each of these fields manually to find which has caused an error.

When using a screen reader and navigating with a keyboard, some questions are not read out. This happens with questions that have answers in radio buttons and can result in an answer like ‘Yes’ being read out without any context. If this happens you may need to read all the content of the page so the question is read out, without using skip links or other shortcuts.

Feedback and contact information

If you have difficulty using this service you can contact us:

Email: tellusonce.communications@dwp.gov.uk

Telephone: 0800 085 7308

Relay UK(if you cannot hear or speak on the phone): 18001 then 0800 085 7308 British Sign Language (BSL) Video Relay Service if you’re on a computer - find out how to use the service on mobile or tablet

Monday to Friday 8:00am to 6:00pm (except public holidays)

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page, or think we’re not meeting accessibility requirements, you can report an accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the:

Technical information about this website’s accessibility

The Department for Work and Pensions is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

When a validation error is triggered for a field that is part of a conditional reveal, it is not clear which field has caused the error. This fails WCAG 2.2 success criterion 3.3.1 (error identification), 3.3.3 (error suggestion) and 4.1.3 (status messages).

When using a screen reader and navigating with a keyboard, questions that have Yes or No answers are not read out. This fails WCAG 2.2 success criterion 1.3.1 (info and relationships), 2.4.6 (headings and labels) and 4.1.2 (name, role, value).

We plan to fix these issues by the start of 2025. We’re also investigating how we can reduce the number of conditional reveals that are used in the service.

What we’re doing to improve accessibility

We’re aiming to be fully compliant with the WCAG 2.2 AA standard by the start of 2025. We will continue to iterate the design of the service and continue to test the service against the WCAG 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 29 October 2024. It was last reviewed on 29 October 2024.

This service was last tested in June 2024 against the WCAG 2.2 AA standard. The test was carried out by the Department for Work and Pensions. The service was tested using both automated and manual testing.